QuickBooks 2014 Stops Working After Windows 10 Anniversary Update

Problem

Older QuickBooks, in this case QuickBooks Pro 2014, fail to open, or keep crashing on Windows 10, even if they were working before.

Background

QuickBooks Pro 2014 was installed on a client’s new Windows 10 computer, then tested with their company file which worked fine. But a day later, QuickBooks is crashing, freezing, and is completely unusable. It crashes while trying to activate the program, or even just open it and skip the registration and get into the company data.

The problem is that the computer came with out the big “Anniversary Update” that came out in August, 2016. Once the update automatically installed, it broke QuickBooks.

Solution

A short or medium-term solution is to go in an roll back the update to remove the Anniversary Update. With that off QuickBooks should work again if it did before with Windows 10. But this is only temporary, as other big updates will come, and will likely break it again, and it is not a good idea to stop updates (and Windows 10 makes it tricky to as well).

The only good long-term solution, unfortunately, is to buy a newer Quickbooks. QuickBooks 2015 should work, but since there is a 3 year window that Intuit supports QuickBooks, it is wisest to bite the bullet and upgrade to the latest version (2017 as of this writing).

Sources

  1.  http://blog.quickbooksusers.com/quickbooks/windows-10-older-quickbooks-fail/ 

Wiki Page:

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Get to the User’s Library on Newer Mac OS

Problem:

Starting with OS X 10.7 Lion Apple hid the User’s Library folder away, so things wouldn’t accidentally get changed.

Background:

On older versions of the OS X you got get into the user’s library folder when needed simply by going to the Finder menu, clicking on Go and clicking on library. But most users don’t need to go in there, and if they do, they mess something up. So Apple decided to hide it away from the ordinary user to reduce the chance that they mess their system up. But sometimes to manually move a program or fix a glitch with a program it is necessary to get in there.

The folder hasn’t actually moved, it is still in the same place, it is just hidden, so that it doesn’t show up in the list of folders inside the Home folder. All you see are the ones you are “supposed” to use, like the Documents, Desktop, Music, Movies, and Pictures.

Solutions:

Method 1:

There are a couple ways you can make the folder visible. If you like the idea of having it out of the way, the easiest solution is to just make it appear when needed.
Click on the finder in the Dock so that the Finder menu appears at the top of your screen. Click on Go and a list of folders appears, but Library will not be one of them. But, if you hold down the Option key on the keyboard, it will magically appear in the middle of the list. Click on it while still holding Option and the folder will open and you are in. With this method once you are done and close the Finder window, it will still be hidden.

Method2:

A more permanent method if you want it back and always visible is also available. This will make it show up at all times, just like it used to. If I remember correctly this trick was not available for the couple of versions after they hid the Library folder, but around 10.10 Mavericks they added it in.
Click on Finder, then go up to the Go menu and click on Home.

Then, also on the menu bar, click on View, then click on Show View Options. (You must be on the Home folder when you do this, or you will get view options for a different folder.)

Depending on your folder view, the top part of this window may be a bit different, but at the bottom you should see a few checkboxes, including one that says “Show Library Folder”. Put a check in the box, close the window, and now Library will show up on the Go menu in Finder.

You can also get to this quicker if you like keyboard shortcuts. Click on Finder, then hit ⌘-⇧- h then hit ⌘ – j (that’s cmd-shift-h then cmd-j). This will take you to the options to check off the Show Library Folder.

Other Methods:

This article from Macworld has 19 methods to get to the Library. It was written for OS versions that are older now, but most methods should still work. There are several more options there. http://www.macworld.com/article/1161156/software-system/view-library-folder-in-lion.html

Sources:

This one is mostly from experience, having looked it up and figured it out years ago. But I did look at the Macworld article above:
1 http://www.macworld.com/article/1161156/software-system/view-library-folder-in-lion.html
I also found the keyboard shortcuts from a discussion thread from Apple:
2 https://discussions.apple.com/thread/7314154?tstart=0

Wiki Page:

If there is anything you think needs to be added, expanded upon, or corrected, you can comment below, or better yet, make some edits on this topic’s wiki page HERE.

Outlook Crashes After Office 365 Password Change

Problem:

After changing an Office 365 Exchange password, Outlook starts crashing. Event viewer gives error message with Exception code: 0xc000027b.

Background:

If you change the password (or are forced to by the admin) you may experience this crash. I found it to happen with Windows 10 Anniversary Update and Outlook 2016, but it looks like there may be other combinations, at least with Outlook 2013 that may also have the same issue.
In the past when I’ve had this issue, I’ve simply made a new profile, but this time there were a couple other accounts set up, and so I wanted to avoid settings them all up again. The computer had not been rebooted, so I tried that, then I also tried to start Outlook in safe mode, and neither worked. I made a new profile with no email accounts, and it opened fine, so I knew it was something with that profile. After searching a bit online, I found the solution.

Solution:

The password, even after updating, was not updated on the computer. The Credential manager still had the old password, and Outlook was not updating the password before the crash, so every time Outlook started, the same crash kept happening. This solution was pretty straight forward:
1. Click on Start, type “Control Panel” (without quotes) and click on the search result to open it up.
2. In the Control Panel, search for the Credential Manager. Click on it to open it.
3. In there find the Office Account, click on it, then click edit. Then update the password to match your new password. Even though there was nothing under the user, it would not let me save without putting something in there. I used the full email address, although I do not know if it would work with anything else.
After this, Outlook should open and continue to work as it did before the password change.

Sources:

  1. https://answers.microsoft.com/en-us/msoffice/forum/msoffice_outlook-mso_win10/outlook-crashes-on-startup-2016-2013/520beb3f-3f00-45d3-bf7f-c4ec56caf085

Wiki Page:

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Disable CTRL+ALT+DEL for Remote Login for Windows Server 2008

Problem:

On a remote session on a domain server, at the login screen you get a message when trying to inject ctrl+alt+delete saying that you cannot because of the group policy of that domain.

Background:

Sometimes you pin a remote to work on later, after an office is closed, so that you can work on things without disrupting the work day. But what what do you do if you realize only later that you are on the login screen, and it is requiring you to hit ctrl+alt+delete to then log in, but when you try to inject it remotely you get an error message saying that the group policy does not allow it. Instead of waiting until the next day that someone is around to unlock this screen you may be able to open this remotely.

Solution:

Note: This solution is for a fairly specific case. I accomplished this with a 2008 R2 server that had been pinned with Bomgar. It may be adaptable to other remote software, and other OS versions, but it will work at least with this combination.
Bomgar allows you to go to a different tab from the screen sharing to a command shell tab. This allows you to go there and put in the following command into a command prompt, which should then allow you to get to the password entry without ctrl+alt+delete. Just copy and paste this in there:

reg add “HKEY_LOCAL_MACHINESoftwareMicrosoftWindowsCurrentVersionPoliciesSystem” /v DisableCAD /t REG_DWORD /d 1 /f_

Once you do that, you can reboot the machine (the source below gives as command for that, but I just reboot it within Bomgar) and then you can get logged in and get to work. There are other ways to do this by actually getting into the group policy, so if you have access to the machine and notice the issue ahead of time, you can do it by editing the group policy, which would be another guide, which at some point I will get to, and hopefully remember to add a link here pointing to it.

Sources:

  1. http://www.fusionnetwork.us/index.php/articles/windows-tutorials/disable-ctrl-alt-del-startup-via-command-line-server-2008/ 

Wiki Page:

If there is anything you think needs to be added, expanded upon, or corrected, you can comment below, or better yet, make some edits on this topic’s wiki page HERE.